Return Policy

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At Luminousapurify, we are committed to your satisfaction with our walking habit coaching products. This Return Policy outlines the terms and conditions for cancellations, refunds, and plan changes for our Starter Stride, Path Builder, and Elite Trail Partner coaching subscriptions purchased through luminousapurify.world.

Overview of Our Coaching Products

Our walking coaching products are delivered as monthly subscription services that include personalized coaching, route planning, habit tracking tools, and ongoing support. Because coaching services are intangible and begin upon enrollment, our return and refund policies differ from those applicable to physical goods. Please read this policy carefully before purchasing any coaching plan.

Satisfaction Guarantee

We offer a fourteen-day satisfaction guarantee for all new coaching subscriptions. If you are not satisfied with your walking coaching experience within the first fourteen days of your initial enrollment, you may request a full refund of your first month's subscription fee. To qualify for this guarantee, you must contact us within fourteen calendar days of your enrollment date and provide a brief explanation of your dissatisfaction so we can improve our services.

The satisfaction guarantee applies only to your first enrollment with Luminousapurify and does not apply to plan upgrades, re-enrollments after cancellation, or subsequent billing cycles.

Cancellation Policy

You may cancel your walking coaching subscription at any time by contacting our support team. To avoid charges for the next billing cycle, cancellation requests must be received at least thirty days before your next scheduled billing date. Upon cancellation:

• You will retain access to your coaching plan and platform features until the end of your current paid billing period
• No further charges will be applied after the effective cancellation date
• Your coach will provide a final summary of your progress and recommendations for maintaining your walking habit independently
• Partial refunds are not provided for unused days within a billing cycle after the satisfaction guarantee period has expired

Refund Eligibility

Refunds may be issued under the following circumstances:

• Within the fourteen-day satisfaction guarantee period for first-time enrollments
• When a billing error or duplicate charge has occurred on your account
• When we are unable to deliver coaching services due to circumstances within our control
• When required by applicable consumer protection laws in your jurisdiction

Refunds are generally not available in the following situations:

• After the fourteen-day satisfaction guarantee period has expired
• For partial months of service after the guarantee period
• When cancellation is requested due to personal circumstances unrelated to our service quality
• For plan downgrades where the price difference does not constitute a refund event
• When coaching materials have been extensively accessed or downloaded during the billing period

Plan Changes and Upgrades

You may upgrade your walking coaching plan at any time during your subscription. Upgrades take effect immediately, and you will be charged the prorated difference between your current plan and the new plan for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle. No refunds are issued for the price difference when downgrading a plan.

Plan changes between Starter Stride ($49/month), Path Builder ($129/month), and Elite Trail Partner ($249/month) can be requested by contacting our Houston support team or through your coaching account dashboard.

How to Request a Refund or Cancellation

To request a refund, cancellation, or plan change, please contact Luminousapurify using one of the following methods:

• Submit a message through our contact form on luminousapurify.world
• Call us at +17133323858 during business hours (Monday through Friday, 9:00 AM to 5:00 PM Central Time)
• Send written correspondence to our Houston office address listed below

Please include your full name, email address associated with your account, the coaching plan you are enrolled in, and the reason for your request. We aim to acknowledge all refund and cancellation requests within two business days and process approved refunds within seven to ten business days.

Refund Processing

Approved refunds will be credited to the original payment method used for the purchase. Depending on your financial institution, it may take an additional five to ten business days for the refund to appear on your statement. We will send you a confirmation email once your refund has been processed.

Coaching Materials and Digital Content

Upon cancellation or refund, your access to coaching platform features, personalized route plans, progress tracking dashboards, and coach communication channels will be revoked at the end of your paid period or immediately upon refund processing, whichever is sooner. You may retain any general educational materials provided during your subscription for personal reference, but proprietary coaching frameworks and customized plans remain the intellectual property of Luminousapurify.

Exceptional Circumstances

We understand that unexpected life events can affect your ability to continue with a walking coaching program. In cases of serious illness, relocation, or other significant hardships, please contact us to discuss your situation. While we cannot guarantee exceptions to this policy, our team will work with you to find a fair resolution, which may include pausing your subscription, transferring to a lower-tier plan, or issuing a discretionary partial refund.

Disputes and Chargebacks

If you believe a charge is incorrect, we encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving billing disputes quickly and fairly. Initiating a chargeback without first contacting us may result in suspension of your coaching account and may affect your ability to re-enroll in the future.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated effective date. Material changes affecting active subscribers will be communicated via email at least thirty days before taking effect. Your continued use of our walking coaching products after changes are posted constitutes acceptance of the revised policy.

Contact Us

For questions about returns, refunds, or cancellations related to our walking habit coaching products, please contact:

Luminousapurify

8100 Washington Ave Ste 220B, Houston, TX 77007, United States

Phone: +17133323858

Email: support@luminousapurify.world